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Hi there, looking for some support with Blackbox device!
I have been encountering some severe issues with the Blackbox. I have updated and installed the latest firmware (1.6.5)...
The audio output is severely defecting when playing a sample and is crackling or distorting. It happens when a sample is played when in multi mode, when more than a few notes are played at once, audio defects are heard but it's even worse when the other sequences are playing back (say for example I wanted to play a sample over a drum pattern I created) after pressing play and then a sample is triggered, the audio becomes severely defected and broken, The tempo is even slowing down while this is happening and the white buttons along the bottom are flashing and lighting…as if all it's too much for the unit to process.
Also similar thing happens with Sequencing external synths. When more than a few notes have been manually put in the sequence, the sound of the external synth that is being sequenced by Blackbox is crackling and sounds glitched, I tried recording resampling the audio) to test and the defects were in the resampled audio.
another thing to mention: When samples are in ‘clip’ mode, they don’t seem to play at all. (but the issues listed above are my main concern, because it seems the unit is not working correctly, to put it lightly)
Also , when I was trying to do a test recording into audio interface via Logic connected via mac, the Blackbox was turning off and on starting up again repeatedly, sometimes showing on screen “insert micro SD card" even though it’s in the slot.
Please advise me what I can do (if It's even worth repairing) or preferably to help arrange for replacement device.
Many Thanks for any help and I hope we can have situation resolved soon.
I have been encountering some severe issues with the Blackbox. I have updated and installed the latest firmware (1.6.5)...
The audio output is severely defecting when playing a sample and is crackling or distorting. It happens when a sample is played when in multi mode, when more than a few notes are played at once, audio defects are heard but it's even worse when the other sequences are playing back (say for example I wanted to play a sample over a drum pattern I created) after pressing play and then a sample is triggered, the audio becomes severely defected and broken, The tempo is even slowing down while this is happening and the white buttons along the bottom are flashing and lighting…as if all it's too much for the unit to process.
Also similar thing happens with Sequencing external synths. When more than a few notes have been manually put in the sequence, the sound of the external synth that is being sequenced by Blackbox is crackling and sounds glitched, I tried recording resampling the audio) to test and the defects were in the resampled audio.
another thing to mention: When samples are in ‘clip’ mode, they don’t seem to play at all. (but the issues listed above are my main concern, because it seems the unit is not working correctly, to put it lightly)
Also , when I was trying to do a test recording into audio interface via Logic connected via mac, the Blackbox was turning off and on starting up again repeatedly, sometimes showing on screen “insert micro SD card" even though it’s in the slot.
Please advise me what I can do (if It's even worth repairing) or preferably to help arrange for replacement device.
Many Thanks for any help and I hope we can have situation resolved soon.
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