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Laucnhcontrol XL not recognized anymore

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  • #31
    Originally posted by Steve View Post
    I would bet this is connected to power. Three of us have tried all sorts of things to repro this unsuccessfully. You may consider powering the blackbox from the wall.
    As I mentioned in the edited part of the post, I have already tried that. Thanks though.

    Comment


    • Steve
      Steve commented
      Editing a comment
      Yes. I read the post. My response does not change. These issues are 98% caused by power.

  • #32
    Cool.
    I appreciate your support here, but I'm a little confused. As I had already done what you suggested in your post, but you now say that your post still stands.

    I tried the BB powered with the power supply unit supplied with the BB. It's actually the first time I have ever needed to do so - I've been mightily impressed at the portability of this little box of wonders and use it with a Dreadbox Typhon, which can also be powered by USB; they make for quite a pair!

    No doubt you and your team know heaps more about the device than me, that is clear, I'm just trying to get it working again. The problem may well be caused by power, I've done what has occurred to me to be appropriate as regards power, to no avail.
    My reason for posting was that you previously said "We know there is an issue and are investigating."

    Any further suggestions would be welcome.

    Comment


    • Steve
      Steve commented
      Editing a comment
      I wish I had more to share. We have been trying to reproduce this for some time with no luck. After 3 years of supporting our products, I see patterns in the reports. While I cannot 100% say that your issue - or this particular issue - is power. I know that most of these types of reports are power related. It is also frustrating for me because I would prefer you have a better experience using the LCXL with your blackbox.

      Show us the actual cable and wall adapter next. Our cable is a plain black cable and easily confused with most other black cables (we understand this). Show the wall adapter and its specs.

      I would like nothing more than to solve this particular issue. It drives us all mad.

  • #33
    Steve Absolutely no worries. It's just disappointing - I'm not doing gigs with it or anything
    I can imagine it being quite frustrating trying to troubleshoot all the things that can go wrong with such a complex device, especially on the internet!

    I'll keep at it and if I make any progress with the issue will certainly let you know/ update this thread.

    Thanks and greetings from Barcelona

    Comment


    • #34
      Steve wrote:
      "Show us the actual cable and wall adapter next. Our cable is a plain black cable and easily confused with most other black cables (we understand this). Show the wall adapter and its specs."

      Here's my bit:

      The Blackbox cable and USB power adaptor:
      Click image for larger version

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      The USB power adaptor specs:

      Click image for larger version

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      I've tried other USB cables for both USB Power -> Blackbox as well as Blackbox -> LCXL, no luck with any firmware from 2.1.0. onwards.
      Using firmware 2.0.0, it's working fine with all USB cable permutations I could come up with.

      Comment


      • #35
        Steve - any news on this issue?

        Has it been solved with FW 3.0 (2.9.1)?

        Comment


        • #36
          We believe we found the issue with the LCXL. This was not an easy find but the fix was not complicated. So far, we have only addressed this with the bluebox (as of yesterday) in 1.2.15. The difficulty with blackbox is that we cannot see the issue on our end. I don't doubt it is related. We are still working on the 3.0 beta so we have not yet applied this fix to blackbox. Once we have a stable 3.0 release, we will again look at this and address it in the best way possible.

          Assuming it is the exact same issue, it is much easier to see this on the bluebox. And it has nothing to do with power. The blue and black are different in that the bluebox updates its UI when you move a control on the LCXL - the blackbox does not. So it is more obvious on the bluebox. Thanks for your patience.

          Comment


          • #37
            Originally posted by Steve View Post
            We believe we found the issue with the LCXL. This was not an easy find but the fix was not complicated. So far, we have only addressed this with the bluebox (as of yesterday) in 1.2.15. The difficulty with blackbox is that we cannot see the issue on our end. I don't doubt it is related. We are still working on the 3.0 beta so we have not yet applied this fix to blackbox. Once we have a stable 3.0 release, we will again look at this and address it in the best way possible.

            Assuming it is the exact same issue, it is much easier to see this on the bluebox. And it has nothing to do with power. The blue and black are different in that the bluebox updates its UI when you move a control on the LCXL - the blackbox does not. So it is more obvious on the bluebox. Thanks for your patience.
            That's great news! Thanks for the update and the hard work

            Comment

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