was just minding my own business yesterday when my bluebox started passing white noise until i turned it off and back on. i wasnt doing anything at the time.
-
-
That's not good. What is your power situation? We've learned that erratic behavior can occur when the unit is underpowered. -
I have had the Bluebox for a few days and immediately I noticed a similar problem. After 25/30 minutes that it is on it generates a pop and immediately a noise around 60 HZ.
If I turn it off for 5 minutes it goes back to normal but the problem recurs after 25/30 minutes.
I tried to use the Blackbox power supply and the problem remains.
I have tried other USB cables besides the original one but nothing changes.
I attach files audio and screenshots. (The audio files are recorded with a high gain to better understand the problem) Link audio files
Import the audio files into any DAW or audio editor to observe even graphically the problem.
In your opinion, Aron, is it a hardware failure or a firmware problem?
Last edited by MaxMazz; 01-31-2021, 11:33 AM.Comment
-
Sorry to hear this. Please tell me more about the noise:- Does this happen with everything muted?
- What input(s) are affected?
- Do the knobs still work when this happens? (We saw a problem in beta where the sound would have a problem the same time as the knobs did)?
- What are you using to generate those plots?
Comment
-
Noise is generated even with the inputs disconnected, practically without connecting anything to the inputs.
The knobs work
If I let the Bluebox cool down for 10 minutes and turn it back on, the noise disappears and then comes back after about twenty minutes, that is when it is hot.
To generate the graphs I connected the Bluebox output to the input of my audio interface, I opened a DAW and on the master I put a Span which is a vst spectrum analyzer.
I think it's a hardware problem as it does this when it starts to heat up, while when it cools the noise disappears.
Today the noise has increased by a few Db
I hope you understand, I don't write good English, sorry.
See this videoLast edited by MaxMazz; 02-01-2021, 09:15 AM.Comment
-
Max,
It does sound like a hardware problem. Please make arrangements to get it replaced. Please start with where you bought the unit. If that doesn't work out, use the Contact Us form to make other arrangements.
Sorry for the hassle.Comment
-
This issue seems to be a general problem. Would you recommend getting it replaced at the provider I bought it from or to wait, if the bug might be software related (even though improbable) and get an update?
I posted the problem in another thread already and don't seem to be the only one, see the quote below.
What would you recommend me to do? Replacing the device seems pointless if the issue still persists with the new device I will get as a potential replacement.
EDIT: This issue started to arise after I started to use a DAW-USB-Controller (Novation Launch Control XL), but it happend (less frequently though) after I used the controller for the first time, without the controller too. Do you think the issue described in this forum is similar to the one in the thread I quoted or not?
Originally posted by enemoy View PostLast edited by enemoy; 02-01-2021, 10:11 AM.Comment
-
Ooops. FreezeGate ?
I haven't experienced the issue on mine so far. But it's currently very cold in my country so no heating concerns at the moment here. Maybe it will reveal in sunny days. -
First, please start a new thread to discuss this issue. This one is becoming very confused. Please make sure you are running 1.0.7 and let us know how it goes for you. Max wasn't using a controller of any kind which makes his situation seem different to me. I know we made some improvements on 1.0.6 for MIDI controllers and that may help.
-
-
Good morning. Same exact problem with mine: had the freezing a few times and had the white noise the last time i used it.
I don´t use any controller, i didn´t even touch when it happened.
Wanted to take it for the shows we have planned but it is too dangerous (i don´t want to blow the PA can be expensive) Hope the issue will be fixed as it is the perfect little mixer for our shows.Comment
-
hello, I have the same problem but my problem if it's a hardware thing is even bigger because it was a gift and I don't have an invoice for it, it's the same problem, sudden white noise after 15/20 minutes, it goes away if I turn it off but it comes back , even if nothing is connected, latest hardware version installedComment
-
PLEASE share your firmware version as a number... always.Comment
-
Ok sorry, my firmware its 1.2.14 , thanks !!Comment
-
Thank you. Please share more details. What were you doing leading up to this issue? How (exactly) are you powering it? Which output was connected? How long until it comes back? Does this happen in the same project?Comment
-
I have a couple of synthesizers connected, it doesn't matter on which channels, even if you change them, the sound comes back and appears no matter what project I do it in, good old renewals, the sound appears after a while, the power supply is the original one, I have also changed to put it in another power strip different due to the issue of the earth, the sound does not matter, Output output 1 I can try with Output 2 to see if it appears, Sorry, if I explain something wrong, I do not speak English well and I am using a translator, sorryComment
-
It is using any input, even if I turn off all the white noise it suddenly appears equal to 15/20 minutesComment
Comment