freeze and white noise until reboot

[mimansi]

Which cable are you using for power?

The original cable


MODEL/MODELO/IS/I'S:FJ-SW1260502500UN

INPUT/ENTRADA/輸入/輸入：100-240V~50/60Hz 0.4A Ma)
OUTPUT/SAIDA/輸出/輸出:5.0V =- 2.5A 12.5W

[Dwain fnx]

Hi Steve. Apologies for my very slow response but I’ve been down and out of action with illness.
I tried the fw update last night and seemed ok after a few hours. I’ll continue testing this week and back back to you if any further issues. I hadn’t updated as thought this was a beta version but I realise now the beta updates are fine.
I’m using the ordinal supples power supply and cable btw.
Thanks for the reply

[Steve]

Which cable are you using for power?

Which cable are you using for power?

[mimansi]

The noise appears more and more, I have discovered that it disappears when I unplug it several times, but it does seem to be something linked to the heat, since it appears shortly after it is running, in my case, it is already very common, it always appears, but almost I always end up unplugging and it disappears for a long time... a shame because Bluebox is my nerve center of everything and I love it, but this problem is causing me a lot of headaches... I don't know what to do anymore...

[Steve]

Which cable are you using for power?

[Dmitry]

Same story here. Firmware 1.2.15 - even with all inputs/outputs unplugged, Bluebox gets hot and freezes after about 15 minutes. The power supply gets hot as well - tried both the native power supply and an Apple 20W one.

[Steve]

Please try firmware 1.2.15

[Dwain fnx]

Bluebox FW 1.2.7
hope ol to jump on this thread or should a new one be started.
Anyway Im having some big similar issue.
its started once a week maybe but now every few days where the bluebox makes a screaming thundering noise with feedback harshness and freezes up. sometime its will continue and sometimes it fades slowly to a crackle over a minute or two until I power down and reboot., it freezes up too. it hits so hard and sudden it scares the pants off me. its now blown a set of speakers too.
Ive only had it about 3 or 4 months. this will happen when sat idling with no audio playing through as well as when in middle of rehearsal. lucky its not been taken out live yet and failed.
any thoughts?

[mimansi]

It is using any input, even if I turn off all the white noise it suddenly appears equal to 15/20 minutes

[Steve]

No worries. I understand you. However, the input you are using does make a difference - to us.

[mimansi]

I have a couple of synthesizers connected, it doesn't matter on which channels, even if you change them, the sound comes back and appears no matter what project I do it in, good old renewals, the sound appears after a while, the power supply is the original one, I have also changed to put it in another power strip different due to the issue of the earth, the sound does not matter, Output output 1 I can try with Output 2 to see if it appears, Sorry, if I explain something wrong, I do not speak English well and I am using a translator, sorry

[Steve]

Thank you. Please share more details. What were you doing leading up to this issue? How (exactly) are you powering it? Which output was connected? How long until it comes back? Does this happen in the same project?

[mimansi]

Ok sorry, my firmware its 1.2.14 , thanks !!

[Steve]

PLEASE share your firmware version as a number... always.

[mimansi]

hello, I have the same problem but my problem if it's a hardware thing is even bigger because it was a gift and I don't have an invoice for it, it's the same problem, sudden white noise after 15/20 minutes, it goes away if I turn it off but it comes back , even if nothing is connected, latest hardware version installed