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  • Steve
    commented on 's reply
    Factory power cable and adapter?

  • pvoris
    replied
    Also having regular freezes.
    1.0.11
    midi in only to enable start syncing on rec, with octatrack sending midi clock. No recording actually happening. Just using as a mixer. USB powered. No midi controller drawing power.

    Leave a comment:


  • Steve
    commented on 's reply
    can you describe your setup and tell which device is sending MIDI? And how?

  • daPhoenix303
    replied
    same midi issue here

    Leave a comment:


  • idylmind
    commented on 's reply
    Firmware 1.0.11
    Yes, factory power supply.

  • Steve
    commented on 's reply
    Can you share the firmware version as a number? Are you using the factory wall adapter?

  • Steve
    commented on 's reply
    we have a few users reporting issues from the ZOIA. Stay Tuned.

  • idylmind
    replied
    I'm also experiencing freezing while leaving the Bluebox on for 4-8 hours. The last few times have been in different projects while performing different tasks. Sometimes it will freeze while sitting there on, waiting for me to play something through in my Synth Jam project. That particular project is just a mixer for my Teenage Engineering stuff. Last weekend I had a clocking issue with that project, after sitting idle for a few hours, I went to put down an OP-1 part but the sound was crackly like a clocking issue, unplugging the power and rebooting fixed this. Then last night while filming a performance, it froze on playback mid-take. For that setup I'm running 5 stems on playback while mixing inputs.

    Latest firmware, factory USB cable and identical to factory sd card (my original card showed up DOA). OP-Z sending midi clock to input, ZOIA accepting clock from output, nothing plugged into the USB host. I'm going to ditch the clocking setup for a week or so and see if that's where the problem is coming from.

    Leave a comment:


  • destroy-with-science
    replied
    I am also experiencing the freezing, but only when recording.

    My setup is as follows:
    - 8 channels (4 mono, 4 stereo)
    - factory USB cable
    - Zoia connected to TRS midi input of the bluebox
    - the zoia is sending a volume sidechain signal to all channels except 1 (so quite a lot of midi data)
    - Sandisk Extreme 32GB card (although also happens with supplied card)

    I can't actually use the supplied power adapter as it doesn't fit my local New Zealand power sockets, but I have tried a 6 port 60W charging hub and a 12W apple adapter.

    The freezing only seems to occur when recording (but it doesn't matter how many channels). While recording, I notice that all of the screen updating becomes laggy. Then between 1 and 12 minutes later, the device locks up but audio keeps playing.

    This doesn't seem to happen when I disconnect from the midi input.

    When the device freezes, all of the select button lights come on full (i'm guessing the PWM stalls?)

    ---

    Has 1010music been able to reproduce the bug yet?

    Leave a comment:


  • Steve
    commented on 's reply
    Are you using the factory USB power cable?

  • l0deradio
    replied
    Suffering freezing from a brand new Bluebox with no midi connected. Pads and screen become unresponsive. Unit is running very hot compared to blackbox. Considering returning the unit :\ Encountered freezes both on original firmware (1.0.8) and 1.0.11 (latest as of yesterday). Unit is operating with the factory microsd card and using the factory AC adaptor (US) Seems to happen randomly when the unit is idle, about once every 4-8 hours.

    Leave a comment:


  • Steve
    commented on 's reply
    we do know about this and are still investigating it.

  • jayneural
    commented on 's reply
    Exactly the same for me. Looks like there is some overflow happening somewhere in the Bluebox’ memory at some point and it freezes the UI while keeping the audio playing. Very frustrating, I hope it will be identified and fixed soon.

  • wtkdwc
    replied
    i am recently facing similar issue, midi in from deluge, which is sequencing on 3 other channels via midi (wouldn't call that overwhelm of midi data), original power supply and cable.. unit randomly freezes, audio still coming through. there seems to be some midi related bug, with cable unplugged it runs normally.

    Leave a comment:


  • jayneural
    commented on 's reply
    Looks like the problem goes away once I disconnect the Bluebox from MIDI data coming through its MIDI input.

    So it may be a bug with the handling of incoming MIDI data.

    I recently started using an RK06 MIDI hub, I’m still quite new to it, but I think it’s possible to create a template that makes the port connected to the Bluebox’ input send only clock data.

    If it works that would be a workaround while waiting for 1010music to fix the issue.
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