Hi,
I just bought the bluebox today and when I create a new project or with the demo projects included, I can hear white noise coming from my monitors (neumann KH80) even if vol, the gain and the master are at 0 db. If I mute all the tracks or if I lower the vol to the minimum of all 4 tracks the white noise stop. When I use headphones via the phones output I don't hear the white noise. If I change the output of the phones to main i can hear the white noise. If I plug the phones via output 1 I can hear the white noise. The bluebox is powered in the wall directly, not by usb. If I raise the gain (don't have anything in the inputs), the vol or the master the white sound grow louder. The firmware version is 1.08. I don't have a micro SD USB connector for now.
Is this normal or there should not be any white noise?
Is the outdated version of the firmware could be the cause of the white noise?
Can you help me?
thanks!
here's a link of what i can hear when everything at 0 vol 0 gain and master at 0db : https://u.pcloud.link/publink/show?c...gj6EkpobgRiTd7
here is a picture with high gain and nothing connected to inputs and no track playing. As you can see. it's producing noise. it produce even more noise with high vol and still no track playing.
I just bought the bluebox today and when I create a new project or with the demo projects included, I can hear white noise coming from my monitors (neumann KH80) even if vol, the gain and the master are at 0 db. If I mute all the tracks or if I lower the vol to the minimum of all 4 tracks the white noise stop. When I use headphones via the phones output I don't hear the white noise. If I change the output of the phones to main i can hear the white noise. If I plug the phones via output 1 I can hear the white noise. The bluebox is powered in the wall directly, not by usb. If I raise the gain (don't have anything in the inputs), the vol or the master the white sound grow louder. The firmware version is 1.08. I don't have a micro SD USB connector for now.
Is this normal or there should not be any white noise?
Is the outdated version of the firmware could be the cause of the white noise?
Can you help me?
thanks!
here's a link of what i can hear when everything at 0 vol 0 gain and master at 0db : https://u.pcloud.link/publink/show?c...gj6EkpobgRiTd7
here is a picture with high gain and nothing connected to inputs and no track playing. As you can see. it's producing noise. it produce even more noise with high vol and still no track playing.
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