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Touch screen does not respond?! new tool box!

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  • Illuma03
    started a topic Touch screen does not respond?! new tool box!

    Touch screen does not respond?! new tool box!

    Just like the title says i just had received a new tool box and the screen is working but touch features are unresponsive what should i do next ?! I tried updating it and still nothing.

  • Aaron
    replied
    I am sorry to hear about the difficulty. Please look at the back of the unit and make sure that the small ribbon cable coming from the screen is firmly connected.

    Here is a test you can run:
    1) Hold the home button while powering up.
    2) Press info a few times until you reach the Touch Screen test
    3) Swipe your finger around. You should see an X everywhere you touch

    If neither of these work out, please contact us using the form on our website. We will be happy to fix this promptly.

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