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  • Aaron
    commented on 's reply
    Glad to hear it. It looks like you need a software update to address the image alignment. Let us know if that does not help.

  • stevecooley
    replied
    Thank you so much, Aaron! Very much appreciated. I have the new screen installed!

    ×



    Attached Files
    Last edited by stevecooley; 11-11-2020, 12:30 AM. Reason: A comedy of my own errors

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  • Aaron
    replied
    I apologize for not saying this earlier: We are more than happy to help any way we can. That includes selling you a screen or installing a new one for you. Who pays for that depends whether your unit is still under warranty or not. We buy the screens in bulk. I'm not sure where you can buy just one or two.

    Please use the contact us form for more details. Thank you very much.

    Leave a comment:


  • stevecooley
    replied
    Aaron chimed in earlier on this thread saying "That typically means you need a new screen. We're happy to take care of it at our expense if the unit is less than 1 year old. Please use the Contact Us form on the website to make specific arrangements." And since my unit is older than that, I do not qualify, so I did not reach out with an email.

    I thought, ok, if I am out of warranty, I really have nothing to lose trying to fix it myself, if I can locate a replacement part. Since I started the thread, the module is completely unusable now, so I took it out of my rack. When I did that, I decided to go ahead and disassemble the unit. Arguably, I should have just done this months ago.

    it looks serviceable enough by me.

    ×



    Last edited by stevecooley; 11-10-2020, 11:11 PM. Reason: I'm removing the red herring info I located, as I got a great solution from 1010music. Use the contact form on the website.

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  • Steve
    commented on 's reply
    did you contact us at [email protected]?

  • stevecooley
    replied
    I did nothing but have it plugged into my case. I would still love to know definitively if I can order a new screen. I have not heard back.

    ×



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  • menuetbabel
    replied
    Oh no ! what happened ? Is it an accident or .... is it that fragile ?
    Does the touch abilities of the screen still working despite this mess ?
    Would be great if it it turns out to be easy to change for the users
    *Fingers crossed*

    Leave a comment:


  • stevecooley
    replied
    Ok, well, I'm pretty sure I bought it over a year ago. I would appreciate if you can please direct me to where I can purchase a new screen to replace this one myself. Thank you.

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  • Aaron
    replied
    That typically means you need a new screen. We're happy to take care of it at our expense if the unit is less than 1 year old. Please use the Contact Us form on the website to make specific arrangements.

    Leave a comment:


  • stevecooley
    started a topic screen malfunction

    screen malfunction

    My toolbox has started doing this:

    Click image for larger version

Name:	IMG_1278.jpg
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ID:	12421
    any suggestions?
    Attached Files
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